Application Support Analyst

Key Responsibilities: · Provide application configuration and maintenance on ERP (Oracle eBusiness Suite) · Delivering support to business users by investigating and resolving application errors, data discrepancies and queries and escalating to Oracle where required.
· Working with other team members and company departments to ensure the integrity of the system is maintained by liaising with appropriate vendors, users and the IT Team.
· Receive, and prioritize requests for support using the IT ticketing system, provide 2nd and 3rd line support for Oracle eBusiness Suite and associated applications.
· Progress changes and enhancements following change management principles through the development cycle, including execution and documentation of testing, documentation of procedures and user support.
· Monitor applications, record problems and identify performance trends.
Where appropriate, take corrective action to improve performance and to avoid problems arising.
· Support the Business Transformation team in the implementation of new business application software or new releases of existing business software.
· Participate in project meetings by providing expertise and guidance in selecting appropriate solutions.
Provide progress and raise issues to be resolved, and report progress on a regular basis · Perform ad hoc duties as required 3 days a week onsite in Sevenoaks is required.