Profile SummaryThe Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner.
The Application Specialist will become an "expert" product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible.
Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly.
It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle.
The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.Key ResponsibilitiesThe Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.
The Application Specialist will undertake the following:Discovery Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionalityAnalyse customer processesIdentify gaps and possible solutionsRun Edition Proposed solution presentations with the customer.
Launch Run Edition Customer Induction workshopsConsult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processesPropose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional EditionsProduce clear documentation (business requirements/maps, solution design document, validation scripts)Work with the customer to ensure early data collection information is gathered correctly and as per the scheduleLog any additional configuration through Edition change process and follow up with product team to close the configurations Setup Set up customer site configurationCreate validation scripts for verifying agreed configurationParticipate in validating the configured system based on solution designParticipate in validating the migrated data to ensure it works with the solutionLog errors following the standard corporate procedureSupport customer validationTroubleshoot customer issues during implementation phasesFollow-up on test fixes and work with the Project Manager/Product Team to implement fixDistinguish issues from change requests and log following standard corporate procedureDocument Handover Documentation for Support Adoption Participate in Dry Run processPrepare Train the trainer materialConduct individual and group training, product demonstrations and workshops as requiredTrain Customer Trainers on TrakCare functions as per customer solutionProvide on-site support to Customer Go-Live Sustain Liaise with other InterSystems departments to resolve any remaining issuesComplete the support handover process On-going responsibilities Support colleagues and assist in spreading application knowledgeMaintain consistent and traceable documentation as requiredLearn new functionalities available on the TrakCare product Skills and ExperienceEssential University degree or equivalent work experienceExcellent communication skills and experience of conducting customer training, workshops and/or presentationsExcellent consultative skills ability to articulate and communicate ideasExperience interacting directly with customers, including clinicians, and confidently delivering strong messagingAt least 3 years' experience working in healthcare and a good understanding of administrative and/or clinical processesExperience implementing software solutionsExperience contributing to a multi-disciplined teamExperience with writing functional documentsExperience of business process mappingKnowledge of Information Systems Desirable Proficiency in English and one other languageClinical specialtyExperience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businessesExperience with EMR systemsExposure to IT services in a customer-facing settingPrevious experience as an Application or Configuration SpecialistPrevious experience of change managementGood computer skillsExperience conducting software testing We are an equal-opportunity employer and do not discriminate because of race, colour, religion, sex, sexual orientation, age, national origin, disability, genetic information, membership in uniformed armed services, or any other class protected by applicable law.