Application Analyst

Job Title: 2nd Line Application SupportLocation: Hitchin (full-time onsite)Industry: Property Salary: £32-38k (DOE) Role Overview: As a 2nd Line Application Support Analyst, you will provide technical support for web and mobile applications to business partners and end-users.
You will engage with customers promptly to document details of their cases, issues, or requests, and work collaboratively with the wider Support team.
Key Responsibilities:Provide 2nd line support via ticketing systemsUpdate systems/documentation with relevant informationWork closely with stakeholders to guide system changes, fixes and developmentsEscalate complex issues to Application Specialists where applicableDeliver training and advice on mobile and web applications Key Skills & Requirements:Previous experience in supporting wither TotalMobile Mobilise, TotalMobile Connect or Trimble FieldviewExperience working with ServiceNow3+ years' experience within a similar roleDatabase experience- SQL/MySQL This role is ideal for someone with a customer-focused mindset who is eager to provide high-quality application support while working collaboratively within a team environment.