Anticoagulation Support Worker

Job summary The job is with the Anticoagulation Service and the base will be the North Midlands and Cheshire Pathology Services (NMCPS) Directorate at Leighton Hospital.
Part of the role will be utilisation of the computerised dose adjustment system (DAWN AC) at community clinics, along with the associated technical and clerical duties.
The NMCPS is part of University Hospitals of North Midlands NHS Trust and is one of the largest and most modern in the country.
We serve around three million people and we're highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.
Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales.
We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.
Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research Main duties of the job To support the scientific and technical workforce performed by the qualified staff in the anticoagulation department.
To ensue that all procedures are undertaken according to laboratory standard operating procedures (SOPs) To support the anticoagulation team in the provision of the service to all users of the department.
To perform near patient testing at anticoagulation clinics using INR monitoring devices.
To undertake home visits to perform near patient testing using INR monitoring devices.
To telephone dose changes to patients as directed by the anticoagulation manager or other anticoagulation practitioner.
To input patient referrals on to the DAWN anticoagulation software database.
About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities To support the scientific and technical workforce performed by the qualified staff in the anticoagulation department.
To ensue that all procedures are undertaken according to laboratory standard operating procedures (SOPs) To support the anticoagulation team in the provision of the service to all users of the department.
To perform near patient testing at anticoagulation clinics using INR monitoring devices.
To undertake home visits to perform near patient testing using INR monitoring devices.
To telephone dose changes to patients as directed by the anticoagulation manager or other anticoagulation practitioner.
To input patient referrals on to the DAWN anticoagulation software database.
To answer telephone calls from patients, GP surgeries and hospital departments and to deal with or refer calls as appropriate.
To monitor non-attendance using the DAWN anticoagulation software database and distribute letters as appropriate.
To receive, open and sort departmental mail.
To perform daily checks for results which have not been transmitted straight to DAWN.
To maintain the anticoagulation patient filing system.
To ensure all outstanding work has been processed.
To comply with the requirements for quality and competence for medical laboratories, as specified in the International Standard ISO 15189:2012.
To work within Quality Management System, departmentally agreed policies and SOPs.
To report any deficiencies in Quality promptly to the Quality Lead and/or Quality Manager.
To verify that full patient details are provided and that they correlate between sample and request.
To verify that correct samples are received for the tests requested.
Ensure compliance with Trust policies, procedures and guidelines for self and others, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
To ensure that laboratory equipment is used and maintained properly.
To partake in external and internal quality control schemes and to ensure that laboratory quality standards are met.
To complete Information Governance training and to comply with the Data Protection Act 1998.
To undertake audits to identify service delivery issues / service improvement.
To take responsibility for own learning and development by recognising and taking advantage of all opportunities to learn, including full participation in KSF/appraisal, supervision, action learning and by maintaining a professional/personal portfolio of learning.
To undergo all mandatory training as required by the Trust.
To undergo all training as required for the above duties and any others that may be specific to individual departments.
Person Specification Qualifications Essential Good standard of Education demonstrated by GCSE grades A-C in Maths, English and a Science subject.
Relevant NVQ level 2 or equivalent.
A suitable Apprenticeship such as Clinical Laboratory Support.
The IBMS Certificate of Achievement.
Basic level of theoretical technical knowledge of the role.
Skills, knowledge & experience Essential To have intermediate and accurate IT skills.
Have good manual dexterity skills Good oral and written communication skills Basic analytical skills with an ability to work in a methodical and systematic way.
Personal qualities Essential Professional personal presentation and manner.
Prepared to work flexibly including participating in weekend and other out of hours rotas as necessary.