You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Acquisition & Customer Marketing (ACM) team within the International Card Services Centre of Excellence (CoE) drives market success across a portfolio of 23 international markets. The way we acquire, onboard, and grow engagement with our prospects and cardmembers across ICS is more important than ever to continue to enable the strong trajectory of ICS and growth contribution to American Express.
How will you make an impact in this role?
This role is an exciting new opportunity as part of the International ACM organization to revolutionize the company's future by attracting and acquiring new card members. ACM creates and collectively delivers the next horizon growth strategy, powered by investments, capabilities and marketing solutions that are customer centric, innovative, and scalable
Small businessacross Internationalis the fastest growingbusiness unit in American Express, contributing large growth in revenue, considered a key strategic pillar to the company's overall growth aspiration.Of the channels that drive acquisition, digitalhas proven to be the mostcriticalfuellinggrowth over thepast 3 years, with revenue growing 45% CAGR.
The Analyst – Marketingrole will contribute towards the strategic planning and execution towards growing Small Business acquisition. This is afantastic opportunity for a problem-solving, "go-getter" to learn and grow in a fast-pacedbusiness environment and exposure to senior leadership.
Collaborate closely with acquisition, customer and product CoE partners to monitor trends, facilitate capabilities roadmap and identify opportunities for growth across the acquisition funnel
Continuously optimize performance dashboards and reports in partnership with the analytics CoE, to drive support senior leadership with data-driven decisions with our marketing and business partners.
Develop a synthesized plan for customer research with market research partners Amex Insights, to generate actionable insights that support our 2025+ growth ambitions.
Consolidate the global SBS acquisition community by supporting the ACM SBS Growth Plan community calls and building a centralized pool of marketing best practices & benchmarks.
Minimum Qualifications
2+ years' experience in marketing and / or equivalent background with transferable skills.
Highly analytical, showcasing a high degree of business acumen and critical thinking with ability to synthesize data into actionable insights.
Excellent communication and presentation skills, showcasing potential to engage and influence multiple stakeholders sets and senior leadership.
Self-motivated with strong project management skills, able to be organized and co-ordinate projects at scale.
Ability to thrive in a fast-paced, collaborative environment, and manage multiple priorities across time zones.
Keenness to grow and develop into a strategically oriented thought leader within the financial services industry and acquisition space.
Proficient in Microsoft Office tools (Excel, Powerpoint, Word)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.