Amazon Connect engineer Role Type: Permanent/On Contract [Inside IR35]: Day rate: £400 per day [Inside IR35] Salary: £65K per annum Location: Telford, UK Frequency: 2 day's work from office [mandatory] Name: Contact No: Email Id: Vendor Name Total Years of Experience Relevant Experience Worked with NHS/Public sector : Yes/No If yes – Reason for leaving NHS Notice Period Willing to work in client location- 3 days onsite Email confirmation from candidate before client int/v Visa Status Day Rate/Salary Current Location Current Company Open for Permanent/Contract Current offers/Interviews in pipeline Interview availability Holidays booked 1) Amazon Connect Engineer – Band 3 & Band 4 About the Role: We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients.
You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities: • Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
• AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.)
to support contact center solution development.
• Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
• CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
• Problem Solving: Troubleshoot and resolve technical issues.
• Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.
Qualifications: • Basic understanding of cloud computing and contact center concepts.
• Exposure to AWS services and architecture.
• Strong problem-solving and analytical skills.
• Attention to detail and ability to follow instructions.
• Good communication and teamwork skills.
Preferred Qualifications: • Experience with scripting languages (Python, JavaScript).
• Experience with performance and load testing of Managed services