Amazon Connect Engineer

Amazon Connect Engineer About the Role: We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients.
You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities: • Technical Implementation: Develop test and deploy components of contact center solutions under the guidance of senior engineers and architects.
• AWS Utilization: Leverage knowledge of AWS services (Lambda DynamoDB S3 SNS SNS Lex Bedrock API Gateway Pinpoint etc.)
to support contact center solution development.
• Amazon Connect Proficiency: Gain proficiency in Amazon Connect features including contact flows agent desktops and routing.
• CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
• Problem Solving: Troubleshoot and resolve technical issues.
• Learning and Development: Continuously expand knowledge of Amazon Connect AWS services and contact center technologies.
Qualifications: • Basic understanding of cloud computing and contact center concepts.
• Exposure to AWS services and architecture.
• Strong problemsolving and analytical skills.
• Attention to detail and ability to follow instructions.
• Good communication and teamwork skills.
Preferred Qualifications: • Experience with scripting languages (Python JavaScript).
• Experience with performance and load testing of Managed services