At Amplius we're committed to creating homes that truly make a difference.
As an innovative and customer-focused social housing provider, we put tenants at the heart of everything we do,We have an exciting opportunity for a Customer Onboarding Team Leader to join our team on a 9-12 month Fixed Term Contract.
In this role, you'll ensure our allocations and lettings service runs smoothly, helping customers settle into their new homes while working closely with internal teams and external partners.
Salary: £41,371 per year Contract: Fixed Term Contract between 9-12 months?Your week: 36.25 hours (Monday to Friday 8.45am – 5pm) Location: Hybrid – you'll be working from our modern and spacious Milton Keynes office for a minimum of one day per week.?Snapshot of your roleDeliver an efficient lettings service that meets customer standards and minimises void periods through effective key-to-key management.Allocate properties effectively to make the best use of housing stock and meet eligibility requirements.Collaborate with the Empty Homes department to achieve key performance indicators (KPIs).Build strong partnerships with agencies, partners, and internal teams to meet business goals.Ensure compliance with safeguarding procedures and stay updated on legislation affecting the service.Provide guidance on complex allocations, risk assessments, and address customer complaints in line with procedures.Use data to report on performance, plan strategies, and drive continuous improvement.Lead and develop your team through regular reviews and proactive management.
Your toolkit for successConsiderable experience with lettings and allocations.Strong experience managing staff and driving team performance.Proven experience in a customer-facing environment.High emotional intelligence, with the ability to handle sensitive and challenging customer situations professionally.Excellent problem-solving skills with the ability to make operational decisions within agreed parameters.Clear and effective communication skills, capable of conveying complex information to customers.Proficient in following procedures and maintaining clear, concise records.Confident user of Microsoft software packages (Excel, PowerPoint, Word, and OneDrive).A housing related qualification (preferably level 3 CIH) would be advantageous, but it is not essential.Please read the attached Job Description before applying so you get the full scope of the role.Why join Amplius?
28 days annual leave (plus bank holidays)Enhanced maternity, paternity, and adoption leavePaid qualifications and professional subscriptionsPension contribution up to 10%Health and wellbeing supportCarers leaveCycle to work schemeElectric car lease schemePaid fertility and maternity leaveFinancial Wellbeing supportFree flu jabsLife assurance Grow with usYour development matters to us.
With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.??Make a real impactOur mission is rooted in service and community.
Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impactWe're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our valuesWe're committed to inclusivity, respect, and integrity.
We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK.
You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 21 JanuaryVideo interview: 24 JanuaryInterviews: 30 January We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Got any questions?
Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!