Air Import Agent

Job DescriptionEnsure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Air Import files as required.
This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.Use workboard on a daily basis.Ensure timely delivery of freight to customers for Import shipments.Ensure documents are timely sent to customer or broker for customs purposes.Ensure accurate and timely client and vendors billing.Interact with our customers in arranging their international shipments, meeting customer service standards.Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).Meet compliance at all times to regulations.
This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed and updated in the DLSOP.QualificationsGood data entry and computer skillsStrong MS Office SkillsExcellent oral and written communication skills and a proven history of providing exceptional customer serviceExcellent organisational and time management skills