Air And Ocean Export Coordinator

Role Purpose: To control Air Freight accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.
Position Specification: Manages all bookings from start to finish for allocated customers Develops relationship with allocated customers Issues booking instructions to overseas offices Processes Export bookings Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution Processes UK Customs Clearance Manages any other site involved in a shipment Develops processes and tools to support customer interface and communications Takes and handles customer inquiries Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function Ensures correct on time billing to the customer and accruals Has full responsibility for end-end file handling.
Key Skills Strong background in Air Freight Forwarding export is advantageous Instinctive Customer Service ethic A 'get the job done attitude Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail Good written and spoken English Good interpersonal skills Ability to build relationships with customers Able to prioritise, perform under pressure and work using own initiative.
Package Salary Range - 30-40k + Annual Bonus Holiday - 25 days + Bank Holidays