Job summary We are currently looking for an Agile Receptionist who excels in customer service, has strong communication skills and team spirit to work on a busy mental health in-patient reception, based at Pendleview Unit, Royal Blackburn Hospital.
Hours of work are 24 hours per week - on a rota basis - Reception is covered 7 days a week including bank holidays 7am - 9pm, enhanced pay applies.
The role requires organisational skills and the ability to prioritise workload, and requires being able to travel to different sites in order to provide agile cover.
Experience of Microsoft Word & Excel is essential - training for in house systems will be given.
You will be meeting and greeting visitors and service users, dealing with telephone calls, issuing swipes and alarms to staff/visitors, dealing with the post along with other general office duties.
This is a fixed term contract for 9 months to cover maternity leave.
Main duties of the job To communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues.
This will require a level of negotiating, empathy and reassurance skills To maintain a high standard and professional reception service within base and locality To maintain effective working relationships with staff at all levels, internal and external across the whole health economy Resolve day-to-day basic operational and administrative problems relating to reception and building governance with the support and guidance of the Locality Reception Participate in the reception rota to ensure a reception service is available throughout the locality.
To cover during extended opening hours were applicable To provide a meet and greet service to service users, carers, staff and members of the public.
About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area.
Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.For more information, please visit our website via Lancashire & South Cumbria NHS FT. Job description Job responsibilities Please see the job description and person specification for more details on this role.
Any questions please contact Sophie Southworth-Bridge, Reception Coordinator, on 0777 945 6145.
Person Specification Education and qualifia Essential NVQ Level 2 in Customer Care - or equivalent experience Knowledge Essential Knowledge of administrative systems and processes Experience Essential Previous experience in customer services or administration Skills and Abilities Essential Ability to make decisions and solve routine problems Excellent communication and interpersonal skills Organised with the ability to respond to changing priorities Other Essential Required to travel to different locations within the network/Trust