Job description Vacancy AlertAftersales ManagerFranchised Motor Dealership - Bolton area Our client.
a well-established family owned and run motor dealer group, and we are looking for a motivated, enthusiastic Aftersales Manager to join their dealership in Bolton.
Salary: Basic £35k (dependent on experience)OTE up to £50, Working Hours - Monday to Friday 8.30am to 6pmWeekends as required Company Car Joining the team as an Aftersales Manager, you will oversee an established aftersales departments whilst managing a team of technicians, service and parts advisors.Your day to day responsibilities will include: Managing performance and development of all staffContinually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performanceControlling costs in line with departmental and dealership objectives and business plans, you will ensure that profit targets are achieved, margins maintained and expenses controlled, utilising all resource cost effectively.Responsibility for ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionallySetting dealership targets in line with manufacturer guidelines and standardsEnsuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standardsBuying into our Company values and ensuring those values are integrated within the aftersales departmentMaintaining a safe and healthy working environment; ensuring staff complies with Health and Safety requirements.
As our ideal candidate, you must be able to demonstrate proven experience as an automotive Aftersales Manager within a franchised dealership.
You will also require: Knowledge of Kerridge and RTC would be an advantageA 'hands on' management style with helping to drive the team and business forwardA professional attitude at all times when dealing with customersExcellent communication skillsStrong organisational skillsThe ability to work under pressure in a busy environmentImpeccable manners Additional pay: Bonus schemeCommission payPerformance bonus