Aftersales Manager

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Responsible for after-sales service management in overseas markets, formulate after-sales service processes and specifications, establish and maintain customer files and information databases
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Understand the express distribution system and be able to improve the user
experience through regional self-distribution
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Make records and timely feedback on customer feedback, participate in the construction of after-sales system, optimize the process, and manage overseas dealers and after-sales outlets
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Organize and train relevant after-sales service personnel, improve their service skills, and ensure that the quality of after-sales service continues to improve
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Pull through and coordinate resources, and cooperate closely with overseas regional technical personnel and headquarters to quickly formulate maintenance plans
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~ More than 5 years of practical experience in overseas cross-border e-commerce post-service work, maintenance experience is preferred;
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~ Have a good sense of customer service and communication and coordination skills;
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~ Overseas distributor resources are preferred