Aftersales Manager

Job DescriptionOur client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their department.
Aftersales Manager Role: To oversee all aspects of the Aftersales operations Reviewing CSI surveys and other measures for monitoring customer satisfaction To challenge and drive the performance of the Service & parts staff Manage, coach and motivate your team to build long-term staff delight and potential progression Controlling costs for the department Monitoring performance against agreed targets / budgets To control the recruitment process, as required Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
Review Service KPIs on a regular basis to track / monitor performance and identify trends Aftersales Manager Requirements: Previous experience as an Aftersales Manager with a franchised dealership background is essentialYou will need to be a 'leader' of people and an ambassador for the brand and dealergroup.Prestige experience would be an advantage but not essential Can demonstrate a stable career path.Must have a proven track record of success within your career In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package Package:Basic £40,000 – £50,000OTE £60,000 – £65,000