Job Title: Aftercare Sales Consultant Location: Leeds, LS12 Salary: £30,000 basic, with OTE up to £60,000 through commission Schedule: Full-time, Monday to Friday Experience Required: Minimum of 2 years in sales, with a focus on aftercare or customer success preferred Start Date: ASAP!
Our client is one of the fastest-growing healthcare brands in the U.K.
They are dedicated to delivering high-quality cosmetic dental solutions with a focus on exceptional customer service and positive client experiences.
Job Overview: As an Aftercare Sales Consultant, you will focus on ensuring a positive post-purchase experience for our clients, minimizing refunds, and maximising client retention and satisfaction.
Using your background in sales, you will build lasting relationships with clients, help them see the long-term value in their purchase, and support their journey with companies products.
Key Responsibilities: Client Aftercare and Relationship Management Proactively connect with clients post-purchase to provide support, answer questions, and address any concerns.
Conduct follow-up calls to ensure client satisfaction and guide clients through product usage and care for optimal results.
Act as a trusted advisor, recommending best practices and solutions to maintain product satisfaction and usage.
Refund Reduction and Retention Strategically address and resolve potential refund requests, understanding client issues and offering alternative solutions.
Identify opportunities for cross-selling and upselling based on client needs, increasing value while reducing refund risk.
Provide a consultative approach to ensure clients fully benefit from their company experience and maximise satisfaction.
Customer Experience Enhancement Collaborate with the customer service and product teams to enhance the client experience and reduce pain points.
Use client feedback to suggest improvements to processes, product information, or support materials, aiming for higher client retention.
Serve as the client's main point of contact for ongoing support, establishing loyalty and long-term client satisfaction.
Documentation and CRM Management Maintain accurate records of all aftercare interactions, logging each client touchpoint in the CRM for clear reporting and follow-up.
Track client satisfaction metrics and report on refund reduction initiatives, identifying trends and areas for improvement.
Collaborative Team Engagement Attend team meetings and aftercare training sessions, contributing insights on refund reduction and client success.
Participate in ongoing sales training to remain updated on the clients offerings, using knowledge to benefit client interactions.
Benefits: Competitive commission with uncapped earning potential Weekly and monthly performance incentives Company events (e.g., all-expenses-paid trip to Ibiza) Employee discounts on cosmetic dental products Pension and free, on-site parking