Bringing that feel-good energy.
We're moving our energy in the right direction, one little big step at a time.
Join us in our mission to bring feel-good energy.
We're also here to make this whole energy thing way easier for our customers.
That means providing exceptional service and using state-of-the-art tech to do it.
ON Next is the new face of our Residential and SME Energy Sales business.
Mixing state-of-the-art technology and new ways of working with our existing brand reputation and experience, we're building a new business.
Focused solely on delivering the very best for our customers, helping us realise our UK purpose of leading the energy transition.
We're moving our energy in the right direction, one step at a time.
As a Credit Specialist, you'll play a critical role in supporting our residential customers who are struggling to pay & delivering our overall debt reduction.
Debt Resolution: You'll treat every customer as an individual, tailoring affordable and sustainable repayment plans to suit their personal needs by understanding their current and future circumstances, and seeking additional support for our most vulnerable customers.
Expert Communication: You'll confidently hold sensitive conversations with our customers about their personal finances in a manner that encourages openness without judgement, building long term trusting relationships.
Customer Data Analysis: Deep dive into customer data to uncover hidden patterns, predict future behaviours, and optimise business strategies.
Take full ownership and responsibility of delivering excellent customer experience Not afraid to have difficult conversations and overcome objections that will help us achieve the right outcome.
Good English skills both written and verbal Driven by data, using the insights to make the right decisions to better serve our customers.
Previous customer service experience (don't worry if you're new to energy, we'll provide full training) Experience in debt collection Competitive Salary: £24,195 - £26,010 per annum, dependent on experience Flexible Work: Hybrid working approach: split your week between home and our Bolton hub (typically 2-3 days) Free Parking: Free parking available when attending the hub.
Work-Life Balance: Core hours 9AM-5PM, Monday-Friday.
Generous Holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more Pension Scheme: Enjoy a generous pension contribution.
Full-time: 37 hours per week DBS Check Required: For successful candidates.
ON Next and help shape the future of energy.
If you are invited to a discovery day, this will be held at our Bolton hub.
If you are successful in your application, our initial 8 week training will also be held at our Bolton hub.
The start date for this role is 13th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.