Team Leader | Administrator | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Bookings team.
We are looking for driven, customer focused individuals to join our team on a full time and permanent basis.
Previous experience is not essential, however, exceptional customer service skills are a must.
The purpose of this role is to ensure the delivery and administration management of all stages of the booking process including admissions and pre-op assessments across all payors for the entire Patient Support Centre.
Duties and responsibilities To be the team leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance To adhere to HR policies and procedures within the admissions and pre op admin, including managing sickness, annual leave and underperformance management Ensure all administrators within the team have monthly 1-2-1's and feedback sessions and EE's set To run a team meeting monthly to communicate any updates or changes Ensure all calls are answered in a timely manner in line with operational KPI, delivering high standards of customer service at all times.
Carry out quality assessments regularly and give feedback to the team Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions Create activity reports to share with the Patient Admissions Manager and the relevant SMTs weekly during meetings To work through and process KPI's weekly and get to the root of any process issues that will then improve the scores To ensure all necessary spreadsheets, systems and processes are updated throughout the working day and to provide the Patient Admissions Manager, Director of Shared Services, SMT and HoDs with any data as required Attend and contribute to regular departmental meetings and keep up to date on all hospital/support centre matters relating to patient administration.
To deputise for Patient Admissions Manager in their absence Who we're looking for Proven experience within an administrative and/or customer service environment An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office, particularly Word, Outlook and Excel.
Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail.
Ability to work independently and as part of a team.
Good organisational skills Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-13:00.
37.5 hours per week Contract Type: Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For us, it's more than just treating patients; it's about looking after people.