Job summary The administrator will provide full confidential and efficient administrative support to the CAMHS Team.
Working closely with the Business Support Officer, the post holder will be required to work on his/her own initiative and demonstrate a willingness to help others and be a key member of the team.
The post holder will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post.
Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations.
The post holder will be required to utilise a personal computer for word processing and database management.
Main duties of the job Provide a highly confidential and sensitive administrative support to the CYP Crisis and Intensive Support Team Produce a range of highly confidential, good quality documents including letters, memoranda, team minutes etc.
from written and audio transcription, also composing correspondence where required.
Receive phone calls and general enquiries from families, professionals, various agencies (both statutory and voluntary) in a confidential, courteous and sensitive manner as per Trust policy, referring telephone queries to a more senior colleague where appropriate.
Receive phone calls and general enquiries from families, professionals, various agencies (both statutory and voluntary) in a confidential, courteous and sensitive manner as per Trust policy, referring telephone queries to a more senior colleague where appropriate Maintain an effective office support system including filing, photocopying and scanning on behalf of the CYP Crisis and Intensive Support Team Input new referrals received by the Team onto the Trust computer system Order and maintain of adequate stocks of office stationary and prerequisites using the E-Procurement system.
To work in conjunction with the Business support Officer to ensure adequate office cover within the CYP Crisis and Intensive Support Team Department and cover during periods of annual leave, sickness etc.
About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by Supporting your career development and progression.Excellent NHS Pension schemeGenerous maternity, paternity, adoption leaveOptions for flexible workingUp to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.Extensive Health and Wellbeing support and resource.If you work in our community teams, we pay for your time travelling between patients.Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates And more.
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description Job responsibilities For full details of the role, please see attached the job description and person specification.
If you do have any further questions regarding the role, please do not hesitate to contact us.
Please view our video below to learn a little more about our team and the work we do.
Person Specification Qualifications & Training Essential Good standard of general education ( CSE/GCSE) including English and Maths.
NVQ Level 3, RSA III / ECDL or equivalent level of secretarial experience Desirable NVQ Level II Customer Service/Business Administration Experience Essential Relevant knowledge of computer packages, including word processing, outlook, etc.
Relevant experience of secretarial experience and telephone work Experience of producing accurate documentation, reports etc.
to a high standard from hand-written and audio transcriptions Experience of dealing with sensitive/distressing issues Previous experience of data input Experience managing office supplies and ordering Desirable Previous secretarial experience within CAMHS Previous secretarial experience within a medical or NHS environment Experience of using RIO Skills, Knowledge & Abilities Essential Demonstrate the ability to prioritise workload in order to meet deadlines and changing priorities Demonstrate an understanding of the importance of effective team working Demonstrate an understanding of the importance of confidentiality Demonstrate a high level of communication skills, both written and verbal Excellent organisational skills Proficient in the use of Microsoft Office packages Word, Excel etc Able to work on own initiative Ability to prioritise workload appropriately Personal Attributes Essential Demonstrate a willingness to undertake further training and identify own development needs Flexible and adaptable approach to work Ability to travel if required