Job summary We are looking to recruit a full time Administrator to join the Older Peoples Mental Health Services reception at Bowes Lyon Unit on the Lanchester Road Hospital site in Durham.
The reception currently operates from Monday to Friday, supporting the Community Mental Health Team based in the building.
Main duties of the job This is a fantastic opportunity to join a friendly and supportive service.
Training will be provided but previous reception / clerical experience would be advantageous.The reception is a dynamic work environment and as a Administrator you will have multiple responsibilities including greeting a service users on arrival, managing phone calls, dealing with people who may be upset and distressed, managing records, building and ordering responsibilities, as well as utilising electronic systems.
You must be calm, reassuring and always treat people with respect, dignity and kindness in this varied environment and display impeccable customer service skills.
About us The Community Mental Health Team at The Old Vicarage covers Durham and Sedgefield North area, supporting older adults in the principles of recovery, patient enablement and maximising independence.
The service is supported through a genuine commitment to multidisciplinary working and the belief in equal partnerships between disciplines in the provision of care, in accordance with both individual and assessed need.
There are many benefits to working for Tees, Esk and Wear Valley and more information can be found in the below link Why choose TEWV?
- Tees Esk and Wear Valley NHS Foundation Trust Date posted 05 December 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata, per annum Contract Permanent Working pattern Part-time Reference number 346-DDM-081-24 Job locations Bowes Lyon Unit Lanchester Road Hospital Durham DH1 5RD Job description Job responsibilities Please find further details pertaining to the job description within the attachment however, we would welcome applicants contacting us for more information.
You must have the Right to Work in the UK in order to be successfully appointed to this role.
Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification Qualifications Essential BTEC Diploma/Level Level 2 qualification in relevant field OR equivalent experience, OR willingness to work towards Level 3 qualification in Business and Administration Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
Experiance Essential Data inputting experience Experience of general office duties Customer service experience Knowledge Essential Working knowledge of Microsoft Office applications (Word, Excel and Outlook) Understanding of confidentiality and how to maintain this Knowledge of office systems and processes Knowledge of receiving visitors/telephone callers and taking accurate messages Personal attributes Essential Able to remain calm and productive under pressure Flexible in approach to supporting colleagues and the service To build rapport, engage and develop positive relationships Positive, motivated and enthusiastic.
Courteous and sensitive to others needs or feelings Punctual and professional To take responsibility for self and committed to continual personal development Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
Promoting a positive image of the Service Committed to promoting a positive image of people with mental health conditions and learning disabilities