Administrator/Clinical Planner

Job summary At Rosebank Health, our mission is to provide the best healthcareto our patients.
We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives!We are looking for a motivated, enthusiastic and dedicated administrator/clinical planner who is able to work up to 20 hours per week.
Main duties of the job The successful candidate will have a can do attitude, be self motivated with a drive to problem solve.Good communication skills for face to face and telephone interactions.
Previous General Practice experience would be beneficial but full training will be given.Your main responsibilities will be to plan clinical sessions, appointments and clinical room bookings toensure the effective use of practice resources.
You will also provide administrative supportfor our vasectomy and minor surgery service.
About us Rosebank Health is the largest Primary Care Practice in Gloucester serving a population of over 40,000 patients over 4 locations; all surgeries are modern, purpose built & fully equipped premises.
The Practice has 10 Partners & a number of Salaried GPs.
In addition there is a large contingent of practice clinical and administrative staff including a nurse manager, pharmacists, physiotherapist, practice nurses, phlebotomist, HCAs, receptionists, care coordinators, and social prescribers.
Job description Job responsibilities Clinical Planning· Plan sessions/appointments for clinical staff ensuring the appointments are booked as efficiently and equitably as possible, ensuring all sites are covered.· Ensure new staff have clinical sessions templates set up correctly.· Arrange for the clinical planner to be circulated to relevant staff.· Respond to requests to change the clinical planner from colleagues and as a result of staff absence.· Inform all relevant staff of clinical staff absence.· Call or send text messages to patients when appointments need to be cancelled.· Ensure reception staff contact patients to rearrange appointments that need cancelling either directly or via the Reception Manager or Reception Supervisor.· Allocate clinical rooms at all surgery sites ensuring each clinician has access to the correct working environment.· Record GP Holidays, time off and course attendances.· Arrange locum cover when needed either direct or through agencies· Improved Access and Extended hour rotas and reporting.· Flu clinic planning.Vasectomy Clinic· Book vasectomy appointments from Choose and Book and direct clinician referral· Produce the paperwork required for vasectomy clinics including ICE forms, sample pots, letters to own GP and consent forms.· Allocate vasectomy related work to reception staff and monitor the quality of this work· Negotiate clinician availability and holiday cover.· Contact patients and provide them with information as needed.
Answer patient queries in a supportive manner.· Contact patients at the request of clinicians to book appointments following tests and other investigations· Contact patients at the request of clinicians to inform them of their test results as directed by cliniciansMinor Surgery· Book minor surgery appointments· Contact patients and provide them with information as needed.
Answer patient queries in a supportive manner.Confidentiality· In the course of seeking treatment, Rosebank Health patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately· In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as confidential· Information relating to patients, carers, colleagues, healthcare workers or the business of the practice may only be divulged to authorised persons, in accordance with practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety· Using personal security systems within the workplace according to practice guidelinesEquality and diversityThe post-holder will support the equality, diversity and rights of patients, carers and colleagues by:· Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional developmentThe post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work· Encouragement to develop and keep up to date with new services within the NHSQualityThe post-holder will strive to maintain quality within the practice, and will:· Alert other team members to issues of quality and risk· Assess own performance and take accountability for own actions, either directly or under supervision· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance· Work effectively with individuals in other agencies to meet patients needs· Effectively manage own time, workload and resourcesCommunicationThe post-holder should recognize the importance of effective communication within the team and will strive to:· Communicate effectively with other team members· Communicate effectively with patients and carers· Recognize people's needs for alternative methods of communication and respond accordinglyContribution to the implementation of servicesThe post-holder will:· Apply practice policies, standards and guidance· Discuss with other members of the team how the policies, standards and guidelines will affect own work· Participate in audit where appropriate Person Specification Qualifications Essential Good standard of education with 5 C/GCSEs or equivalent Experience Desirable Knowledge/experience of clinical medical systems Knowledge/experience of SystmOne Experience of working in the NHS and preferably General Practice Experience of working in an administrative environment