Administrator And Patient Booking Clerk - Ed

Job summary Administrator and Patient Booking Clerk Department: Emergency Department Band 3: £24,071 - £25,674 per annum, pro rata Hours: per week internal rotation - this includes nights and weekends.
All MKUH roles will be considered for flexible working You can expect a warm welcome, our staff are friendly and welcoming.
We listen to each other and work together to embed our Trusts values and behaviours.
We are looking for a flexible, enthusiastic and motivated individual to work in our busy Emergency Department on internal rotation.
You must have excellent communication and interpersonal skills and be able to maintain a calm effective manner with patients/public/staff in this challenging environment.
Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner.
Knowledge of the Hospital - eCare system would be an advantage whilst previous NHS experience would be essential.
Previous applicants need not apply.
Please note that we are not able to offer sponsorship for this role.
Interviews: Main duties of the job The post holder will provide high quality front line administrative support to the Emergency Department.
This involves working closely with nurses, medical staff, all Emergency Department consultants, and management team.
The post holder will work as part of the Emergency Department team ensuring an efficient high quality and time service is provided.
This includes providing a welcoming and professional service to patients, relatives, and all other agencies.
These duties do not require direct supervision on a day-to-day basis and the post holder is responsible for the management and prioritisation of their own workload.
The staff will need to be flexible, have a range of knowledge of hospital work and external agencies.
Staff are expected to work shift patterns, including nights where they will work independently under pressure with constant interruptions to their daily workload and exposed to conflict and sensitive issues.
The post holder will ensure they have a good understanding of medical terminology.
About us 'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring out of 10.
'(NHS Staff Survey 2023).
We care We communicate We collaborate We contribute You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming.
We listen to each other and work together to embed our Trusts values and behaviours.
At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients.
The hospital is undergoing significant investment, and we are proud to be rated good by the CQC.
Visit our website to catch up on our latest news.
Job description Job responsibilities Obtaining and registering confidential information from all patients attending the Emergency Department.
This is to include the updating of any changed patient details, using a smart card enabling all staff to access summary care records to obtain the patients NHS number.
To be the first point of contact for patients/relatives attending the Emergency Department.
Dealing with difficult, distressing situations and alerting the nursing or clinical staff to patients or situations which are cause for concern, , chest pains and chemo patients, to access equipment urgently for patients until a nurse is alerted.
Receive sealed medical samples for hospital analysis from the public to transfer to the lab.
Dealing with general enquiries via the telephone (24 hrs) and in person including difficult and frequent emotional situations with patient, public, agencies and staff.
Ensuring that patients and relatives always receive a welcoming professional and considerate approach and where appropriate to redirect these to other departments and outside agencies, this may frequently involve highly distressing or emotional circumstances or traumatic incidents Check and print the daily bleep list ensuring that copies have been allocated across the main clinical areas of the department.
Ensure alphabetical filing systems and retrievals of patient documentation as necessary.
Manage Virtual Fracture Clinic appointments, referrals, and cancellations of Emergency Department patients.
Scan all patients confidential information to eye clinics for future appointments.
Responsibility for tracking patients documents, ensuring Data Protection guidelines are always complied with.
Prepping all notes and sent to Medical Records daily.
Responsibility of keys used to access, Police Office and safe keys, and other areas that hold confidential information with the department.
Understanding the procedure for lockdown.
Responsible for all stock control and ordering of all office equipment.
At all times be able to empathise with vulnerable patients and people attending the Emergency Department who require language support or have any other disability or sensory needs, assisting with deaf patients with the T-loop system and sign live system.
Communication with distressed patients/relatives escorting them to the Quiet Room and liaising with clinicians.
Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion.
We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.
Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.
This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person Specification Qualifications and knowledge Essential NVQ level 3 or equivalent.
Competent in using Microsoft Office at basic level.
Desirable Knowledge of NHS Administration systems.
Experience Desirable Previous administration experience.
Experience in a clerical role in a healthcare setting.
Skills Essential Excellent communication skills in dealing with patients/relatives/ and public Excellent interpersonal skills Good keyboard skills Effectively prioritize work Ability to work as part of a team and on your own initiative Good customer service skills Ability to provide an efficient service in a busy and stressful environment.
Able to work under pressure to tight deadlines.
Able to work flexibly.
Personal and people development Essential Willingness to attend training sessions to develop self and improve service provided to patients.
Desirable Able to handle change.
Communication Essential Excellent communication and interpersonal skills.
Ability to interact effectively with a variety of people on a daily basis Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations Able to work shifts