Job summary The successful candidate will work closely with the Bladder and Bowel Nurse Service with the delivery of fundamental timely care.
You must have excellent communication and organisational skills and good attention to detail.
They will also need to have the ability to work under pressure, use own initiative for certain tasks and also work as part of a team.
An excellent telephone manner is vital as the post holder will have direct contact with patients, other health professionals and third party suppliers in line with operational processes and practices.
The post holder must embrace change and be committed to best practice.Knowledge of Myrddin, Clinical Workstation is desirable but training will be provided for the successful candidate.This role is very busy, varied and challenging but also very rewarding and will be an excellent opportunity for the right candidate.
Main duties of the job Support the Bladder and Bowel Nursing Service.
following operational practices and processes.
To deal with enquiries, advice and guidance available from line manager as needed.
Provide excellent customer service skills by supporting service users via the telephone in line with operational practices and processes.
Liaise with third party suppliers as and when required in line with operational practices and processes The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring.
The Health Board provides an exceptional workplace where you can feel trusted and valued.
Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career.
The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.
We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed.
Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Qualifications and Knowledge Essential A good standard of education understanding a range of routine work procedures Standard Word Processing Skills Desirable ECDL CLAIT Experience Essential Recent Experience of Working in a busy environment Experience of dealing with telephone enquiries Experience of working on computers Desirable Customer Service Experience