Job summary We are looking for a motivated and enthusiastic Admin Assistant who has a strong sense of initiative and an excellent team working ability.This varied role will include: Having contact with patients, carers, relatives and other external stakeholdersTyping letters and reports via BigHand (audio) and or copy typingMinuting meetingsUsing the patient record system RiO (training provided)Taking phone calls and managing the admin mailboxBooking and supporting clinic appointmentsSome analytical work in supporting the team to achieve their KPIs and Trust targets.Ordering of stationery and other items as required via SBS (training provided).
It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, can prioritise workloads, and can work to agreed timescales.Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications Word, Outlook, Excel, and PowerPoint.
Previous administrative experience including minute taking is essential, together with excellent typing skills and telephone manner.
Main duties of the job Meeting and greeting for all services within the building at Arndale House in a welcoming professional manner.Answering telephone calls for DGS MHT in a professional and empathetic manner.To provide a strong level of customer service and patient care when assisting with queries.Provide admin support to the Administrators, Clinicians, and staff within the MHTResponsible for the opening and distribution of all incoming post.Competent in using Microsoft Office packages.Use patient record system RiO .Assisting with booking rooms queries and ensuring it is being used efficiently.
About us Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description Job responsibilities Please refer to theattached job description for full details of the main responsibilities of the role.
Benefits Annual leave allowance starting at 27 days per year (when working full time) + Bank holidays Access to the fantastic NHS pension scheme.
Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
KMPT is creating an environment for equal opportunities for all, where we canALLbe ourselves.
We take pride in our services which are underpinned by ourTrust valueswhich can be foundhere.
Person Specification Experience Essential Experience in Administration work Strong customer service skills Keyboard/Typing skills Desirable Experience of working in the NHS or a Healthcare setting Experience working in a busy reception Knowledge and Skills Essential IT skills and a knowledge of Microsoft Packages Desirable Typing skills / admin related tasks Qualification Essential Grade C or above in English or equivalent Grade C or above in Maths or equivalent