Job Description Major Recruitment Oldbury are delighted to be recruiting for a highly well known public sector organisation in the Oldbury area who are seeking an experience Administration Team Leader to work for them for a minimum of 3 months.
\n Hours of work are 37 hours per week, to be worked between 8am and 6.30pm Monday to Friday.
\n Duties and tasks will include: \n \n Lead, manage, and develop a team to ensure all administrative and planning tasks are completed in a timely, efficient, and customer-focused manner.
\n Supervise and allocate work to employees/contractors for tenanted and void properties, ensuring KPIs and deadlines are met.
\n Ensure adherence to all relevant procedures, financial records, and procurement systems.
Facilitate regular performance meetings with contractors and implement corrective actions as necessary.
\n Oversee administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.
\n Manage out-of-hours services, insurance claims, fire safety protocols, and other relevant work.
\n Prepare reports and documentation for senior management, and participate in tenant and scrutiny panels when required.
\n Support the induction and training of new staff, ensuring effective performance management within the team.
\n \n Candidates welcome to apply for the role will have the following: \n \n Strong leadership and team management skills, with the ability to inspire and motivate your team.
\n Detailed knowledge of Asset Management & Improvements processes, specifically in housing repairs and voids.
\n Excellent customer focus and a commitment to continuous service improvement.
Proficiency with modern technology and relevant systems for managing repairs, invoicing, and customer relations.
\n Numeracy and Literacy Level 2 qualification or equivalent as a minimum \n Must be willing to undertake Level 3 in Management.
\n Must be willing to undertake any Management training as necessary identified for the post.
\n \n INDLS \n