Job summary A great opportunity has arisen for a part time Ward Clerk to join our team at Worcester City Inpatient Unit.
We are seeking to appoint 2 Ward Clerks for our busy 46 bedded hospital to support.
You will be required to assist all staff in providing reception, admin and clerical support to the ward.
Duties will include: Ensuring all patient admissions, discharges, transfers, day cases and ward attendees/out-patients are accurately recorded and entered onto the appropriate computerised system To ensure that patient medical records are accurately inputted and kept in accordance with Directorate and Trust directive To be responsible for the booking and co-ordination of transport for patients being discharged if required.
You must be organised, able to work under pressure, and possess a flexible approach to duties.
Ideally you will have experience of dealing with members of the public and have good interpersonal skills.
If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.
This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship.
Given the current UK immigration regulations this role is not eligible for sponsorship and therefore it is not possible for the Trust to sponsor applicants.
Main duties of the job The ward clerk/receptionistis an essential position within the Ward Environment.
First class customer careis integral to the role.
You will aid the ward ensuring accurate records arekept of admissions and discharge, helping to arrange transfers, and relatedtransport needs, both internally and externally.Undertake administration duties that arespecific to the role.Provide administrative support asrequired, for example, typing/word processing, data inputting, filing,scanning/copying, in line with Trust Policies and Procedures.Obtain and retrieve records, as requested,liaising with patients, staff, health professionals or outside agencies.You will need to be able towork flexibly and apply a methodical approach to a varying workload in what canbe a fast paced, pressurised environment.
You should be self-motivated, haveexcellent communication/interpersonal skills and have the ability to work onyour own as well as part of a busy team where the work can be deadline driven.Previous NHS clericalexperience is desirable, administrative and keyboard skills would be anadvantage.
The successful candidate will need an excellent telephone manner andmust be able to deal efficiently with members of the public and all disciplinesof hospital staff.
About us At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care.
We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service.
We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.What we offer;27 days leave plus bank holidays, increasing up to33 days with long serviceGenerous NHS pension and enhanced pay when you workunsocial hoursFlexible and agile working opportunitiesGreat maternity, paternity, and adoption supportWide range of supportive staff networksHealth and wellbeing opportunitiesIf you would like to know more, please visit ourwebsite.Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.
Job description Job responsibilities Undertake administration duties that arespecific to the role.Provide administrative support asrequired, for example, typing/word processing, data inputting, filing,scanning/copying, in line with Trust Policies and Procedures.Answer/deal with both face-to-face andtelephone enquiries.Deal with incoming and outgoing mail.Liaise and interact with service users and colleagues, as and when required.Answer/deal with both face-to-face andtelephone enquiries in a tactful and professional manner, recording anymessages accurately and passing them to the relevant individual in anappropriate and timely manner.Obtain and retrieve records, asrequested, liaising with patients, staff, health professionals or outsideagencies.Handle transport requests/arrangements,as and when appropriateOrganise own workload.Establish/maintain filing systems inline with Trust Policies and Procedures For fulldetails of the duties and criteria for the role please refer to the jobdescription and person specification attached.
Person Specification Knowledge Essential Knowledge of office procedures Working knowledge of Microsoft Office: Word, Excel, Outlook Understanding of the Data Protection Act and NHS Code of Confidentiality Qualifications Essential Educated to academic Level 2 ( GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception Role Desirable Previous, relevant NHS experience