Job summary We are recruiting for an Administration Assistant - Therapies who share/s our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.You will be expected to be an enthusiastic, highly motivated and reliable assistant to join our dedicated and friendly therapies team.At the heart of everything we do are our core values:Include,Respect, andImprove.
We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job To deal with any queries from patients that come in by phone or email, and to assist in booking or changing patient appointments.To provide comprehensive admin support to the Therapy teams.A close working relationship with team members is essential.You will need to have good organisational skills, be able to interact with people at all levels and possess excellent time management skills.
About us At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care.
Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.We run the following hospitals: The Lister Hospital, StevenageNew Queen Elizabeth II (New QEII), Welwyn Garden CityHertford County, HertfordMount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.
We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.We are committed to a positive work life balance for our employees.
This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests.
Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.We welcome applications from diverse backgrounds who would relish the opportunity to be part of the cancer service, building on the excellent reputation, research and patient experience that the Cancer Centre already delivers.You will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,314 and a maximum payment of £5,436 per annum pro rata.Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Person Specification Qualifications / Training Essential Evidence of experience in a admin environment Experience in dealing with the general public queries in a courteous manner Good General Education English & Maths (GCSE Grade A-C or equivalent) Previous Experience Essential Relevant previous experience Excellent written and oral communication skills Desirable Experience of Lorenzo or any other PAS system Skills Essential Well-developed interpersonal skills Excellent time management skills Ability to work without close supervision Ability to work in a busy & time pressured environment Confidence, tact and diplomacy Experience of coordinating tasks Knowledge Essential Good level of computer literacy, including Microsoft Word, Excel and PowerPoint Experience of healthcare databases, the Internet, library management systems