Administration Assistant - Telford - ARD1056673We're on the hunt for a talented Administration Assistant to join our team in our Telford office.You'll be dealing direct with corporate clients, processing their requests for policy changes to their policies, including driver referrals and everyday policy queries.You'll need to be very organised and self-motivated with a good telephone manner and a real grasp for detail.
To provide a quality administrative service to all clients covering all aspects of their insurance arrangements.
What does an Administration Assistant here do?This is an overview and not an exhaustive list of responsibilities.
Collaborating with your line manager, you will develop your own objectives but focus on all of the following:To service existing clients and ensure the smooth administration of their policies.
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsProvide back up to our Credit Control department in liaising with clients for overdue premiums.Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources.
When the enquiry falls outside own knowledge, swiftly referring the query to the appropriate person.
Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriateMaintain client records and data in line with Towergate systems and protocolsLiaise with various account handlers regarding individual client accountsWhat are we looking for in our next Administration Assistant?Competent in the use of Microsoft programmes including Excel and WordExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure, while maintaining attention to detailEffective teamworking skillsWillingness to learnMust possess a professional telephone manner and have experience in communicating directly with customers, namely decision makersBackground in Customer Service/SalesBackground in Insurance preferred but not essentialIn return you will be welcomed and supported by Telford Specialist Motor, part of the Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career.
You will also be joining an organisation that cares about you as a person and your wellbeing.
Some of the other benefits are:Holiday entitlement of 26 days plus bank holidays.Opportunity to progress your career across the entire Ardonagh family.Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.Pension scheme for when you feel it's time to retire.24-hour support for you and your families physical and mental wellbeing.Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.1 days paid volunteering day to give back to our communities.Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.The Spotlight Awards, where we shine a light on the brightest talent across our group.