The vacancy Are you passionate about delivering excellent customer service?
Do you enjoy working as part of a team and strive to find the best way of doing things?
If so, you belong at Bromford.
As a adaptations and customer alterations administrator you'll be the first point of contact to customers, providing advice and answering queries.
You'll work across various systems, providing admin support to the wider team as well as build and maintain good working relationships with colleagues in the team, the wider business as well as external organisations.
This role is permanent and full time.
You'll be based from our Wolverhampton office (WV10).
Due to the nature of the role, a basic DBS check is required.
To be a successful in this role you will: Be experienced in supporting property investment or housing related activity or a customer focused environment Use initiative; be experienced working under pressure and be able to adapt to change Have experience in using Bromford systems (D365, Capita, Orchard and ActiveH would be ideal, although not essential) and willing to learn any future systems Have excellent organisation skills and the ability to work to deadlines Have good general knowledge of Property systems, and ideally a good understanding of adaptations and alterations Collating, archiving, scanning, naming and uploading/downloading documents to and from Bromford's document management systems Be experienced in using Microsoft software and systems Pride yourself on delivering excellent customer service Be a great ambassador for Bromford.
The closing date is 21 November.
Please note: The advert may close before the deadline if we receive sufficient interest and recommend you complete your application as soon as possible.
About us We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032.
All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home.
It's a matter of social justice that everyone should have a home that is safe, secure, and affordable.
We exist to provide such homes.
With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes.
But we care about the people who live in them too.
We want each of them to be able to achieve their goals.
This will be different for each customer.
Put simply, we want people to thrive.
Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with.
This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated.
We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us.
Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23).
The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us.
We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.