Acute Oncology Service Pathway NavigatorBradford Teaching Hospitals NHS Foundation TrustClosing Date: 11/11/24 (this may change dependent on response)
Shortlisting to take place in the week following closing date: commencing 12/11/24 Interview expected to take place in the week following shortlisting: commencing 18/11/24 The post holder will be part of a wider Acute Oncology Service (AOS) and work closely with patients who have been referred to or contacted the team via the help line. They will provide comprehensive support to the Acute Oncology multidisciplinary team through the co-ordination of primary and tertiary referrals and improve patient experience by providing support, information and reassurance to patients throughout the cancer pathway.
Main duties of the jobImproving patient experience by being a sole point of contact for patients and their families, providing support and information throughout the entire CUP cancer pathway.Reducing patient cancellations and DNAs (Did Not Attends), therefore speeding up patients' progress through the optimal lung pathway.Increase in compliance with key cancer waiting time targets, including ensuring every patient referred for the investigation of suspected cancer finds out, within 28 days, whether they do or do not have a cancer diagnosis.To improve patient experience when trying to contact other services with the cancer team.To deal with non-complex tasks to allow the AOS CNS to focus their expertise on managing the complex care needs of patients when contacting the help line.About usOur People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
We are one teamWe're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Job responsibilitiesThe post holder will be required to work across a range of IT systems to coordinate the booking of patient appointments in the timed optimal Cancer of unknown Primary (CUP) pathway. They will work both directly and indirectly with patients and their families/carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and ensuring patients arrive fully prepared for any interventions. The post holder will provide psychological, emotional and practical support, acting as a point of contact for patients and their families and as a liaison point between referral units.
Person SpecificationExperienceExperience of working in a patient/client focused environmentExperience of working in a hospital/NHS environmentExperience of supporting/teaching patients and carersUse of Trust IT systems including PPM / extracting data from NHS IT systems and uploading dataPrevious experience working within a cancer serviceExperience coordinating a patient workloadBasic counsellingSkillsProfessional attitude to work, diplomatic and calm under pressureAbility to work flexibly and adapt to changes in work circumstancesReliable, enthusiastic and self-motivatedAble to work on own initiative and as part of a teamThoroughness and attention to detailEffective organisational, prioritising and time management skillsAbility to solve problems and make decisions under pressureDemonstrate a proactive approach to workAbility to retrieve information from a wide range of sources and in different formats. Computer literate / experience using trust IT systems.Strong interpersonal skills, concise verbal and written communication skillsAbility to communicate at all levels and in difficult circumstancesTactful and diplomatic with the ability to sensitively ask about information needs.KnowledgeThorough knowledge of patient administration processesAdvanced knowledge of medical terminologyKnowledge of tracking and monitoring patients using information systemsKnowledge of Trust administrative protocols, policies & proceduresKnowledge of relevant cancer treatments, interventions and terminology.QualificationsEducated to GCSE level with a minimum of fiveECDL or equivalent IT experienceNVQ 2/3 in Health or Social Care or equivalent experienceBasic Communication skills training (e.g Sage/ Thyme) or willingness to undertakeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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