Closing Date2024-12-01Job Title: Accounts Receivable AssistantLocation: Durrington (Worthing) Flexible HybridContract Type: 12 Month FTCHours: 37/ weekSalary: Up to £28,000There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!For this role, Southern Water are seeking an ambitious, innovative, and attentive professional with excellent customer service skills.
The right person will have the ability to follow process as well as think 'outside of the box' to provide creative solutions to problems.This is a 12-month Fixed Term Contract with the view to go permanent at the end.Job OverviewWorking in a team of 12, this is a varied role, where each day will bring something new.
You will be working in a process driven environment, however there are elements of this role that will require you to come up with creative solutions to problems.Day to day you will be:Corresponding with customers via telephone and email (internal and external customers)Administering cash and billing transactionsIssue resolution – investigating and resolving queries relating to billing and paymentAbout YouYou will have excellent customer service skills, attention to detail and have a keen appetite for learning.
You will have the foresight to own the customer journey from beginning through to resolution.
You will be an adaptable team player who takes pride in your work and have an interest in continuous improvement.There are no requirements for formal qualifications in this role, however proven literacy, and numeracy, such as relevant GCSE's will be advantageous.To apply, you must have:Customer Service skills (ideally proven from previous job roles)The ability to work in a team environmentExcellent attention to detailPackageThis role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home.
Initially there will be an expectation for you to be in the office frequently (full time for approximately 1 month) while learning the role, then 2 days in the office therein; this can be flexible depending on your commitments.We are offering a salary of up to £28,000 per annum depending on skills and experience as well as other benefits including:• Generous pension up to 11% company contribution• 25 days annual leave• Life assurance equal to 4x salary• Salary sacrifice electric car scheme (after 6 months service)• Health Cash Plan• Full funded eye tests• Two paid volunteering days a year• Occupational health service• Discounts with over 800 popular retailers• Digital GP service• Study support may be available for job-related qualifications• Competitive maternity leave and flexible return to work options• Cycle to work schemeJoin our Finance team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role?
Or are you concerned that 'normal' office hours aren't possible given your personal circumstances?
Whilst we can't accommodate every flexible working request, we'll try to find a practical solution.
So why not engage with us and find out more about this role?If this role isn't quite what you're looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)Our customers are at the heart of everything we do, because delivering water for life is our core purpose.
To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently.
All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority.
That's why our people join together and support when and however needed to make sure our customers get the service they deserve.
Joining the Southern Water family means you'll become part of our incident support team.
During your interview, your manager will speak to you about any incident support rotas that apply to your position.Privacy Statement:Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.All applicants must be eligible to live and work in the UK.
You will need to provide evidence of eligibility (e.g.
a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process.
If you do not meet these criteria, your application will not be considered.#LI-AW1#LI-Hybrid