*We are based in Farnham, Surrey and this role is required in the office 3 days per week* About Unicorn Orange: Unicorn Orange, a trailblazer in the e-commerce sector, boasts a record of consistent growth over the past four years.
We are now seeking an account management team lead to join our innovative and rapidly expanding team.
This role offers a unique opportunity to build and lead your own team, significantly contributing to Unicorn Orange's ongoing success.
Job Description: As a Team Lead at Unicorn Orange, you will play a pivotal role in propelling our growth.
You will strategically look at ways to innovate and grow the agency, with a focus on improving processes to improve efficiencies of your team.
You will oversee a small team (4-6 members) of account managers who are the primary points of contact for our diverse client base.
Your leadership will be instrumental in nurturing and developing your team, ensuring they excel in their roles and maintaining our exceptional service standards.
Key Responsibilities: - Develop and implement efficient processes to improve margins and operational effectiveness.
- Lead and mentor a team of account managers, providing support and guidance to ensure high-quality client management.
- Meet and exceed KPIs focused on client retention, staff retention, and operational efficiency.
- Ensure you are aware of industry trends and changes to Amazon and how these changes impact us and can be used to generate new ideas.
- Contribute to the company's vision and growth by bringing in fresh, innovative ideas.
Requirements: - Previously managing Amazon accounts and deploying Amazon strategy to drive growth.
You would be working in house or in an agency.
- Experience managing a teams - Excellent with excel and ability to automate and simplify processes through advanced excel techniques - Minimum 4-5 years of experience working with Amazon Seller and Vendor Central.
- Strong understanding of Amazon Account Management and Amazon PPC.
- Proven track record in client relationship management and team leadership.
- Strong communication and interpersonal skills.
- Ability to think strategically and creatively in a fast-paced environment.
- Demonstrated ability in driving business growth and operational efficiency.
Rewards: - Competitive salary - Bonus tied to KPI achievements.
- Company bonus - Opportunity to work in a rapidly growing startup environment.
- Chance to make a significant impact in a company that values innovation and fresh ideas.
What Unicorn Orange stands for We use principles every day, whether discussing new ideas or working out the best way to solve a problem.
We do our best to BE AWESOME Principle: · B - Bottle neck (Don't be the..) · Don't be the bottle neck.
Never be the reason for something to not progress and be quick to communicate completion of the task to the relevant person (internal or external).
If there are delays, we want to ensure this isn't because of us being slow to make our contribution to a task.
· A- Attention to detail in our work · Have relentless high standards and take pride in everything you do.
Check, double check and triple check your work before sharing with others.
· W- Willingness to help our team · One team, one dream.
Learn and share best practices and show off to our clients.
· E- Exceed client expectations · We wouldn't be a business without our clients.
Never say no and always think of a solution to make our clients happy.
· S- Simplify and elevate · Be aware of external new ideas and create innovation that enables scaling and simplicity.
· O- Ownership in our work · Become the subject matter expert of the work you manage.
Take total ownership and fully research all aspects of the work.
· M- Make data driven decision · What story is the data telling you?
Always be sceptical when metrics and anecdotes differ.
· E - Efficiency · Achieve the maximum output from the minimum input.