Account Manager (Operations)

About Ted: At ted, we specialise in deploying large-scale workforces to drive sales, audits, and product demonstrations across the globe.
Our operations are continuous, seamless, and precisely managed for some of the world's leading companies and brands.
Leveraging our cutting-edge ted-tech platform, we enable, manage, and report on these activities in real-time via cloud-based dashboards.
By recruiting, training, and managing substantial contingent workforces, we ensure our clients' businesses thrive.
We don't just collaborate; we form true partnerships, simplifying complex operations to deliver success at scale.
What sets ted apart is our bespoke, low-code technology platform, designed to craft tailored solutions that address the unique needs of each client.
Much like Savile Row tailors a suit, we meticulously build technology platforms that are both efficient and cost-effective, reflecting the specific challenges of your industry.
"People, simplified" encapsulates our commitment to making the complex task of managing large, diverse workforces straightforward and effective.
At ted, we blend expert staffing, innovative technology, and streamlined processes to remove the typical challenges associated with working with people at scale.
We simplify everything from recruitment and training to deployment and management, ensuring that our clients can focus on their core business while we handle the intricacies of workforce management.
It's about delivering exceptional results with minimal hassle—people management made easy.
This Role: Operations, technology, and the staffing functions are at the core of the agency proposition.
This role oversees the technology used at the heart of our business and for one of our most important clients, working on a partnership account that deploys a trained workforce to demonstrate and sell a product in various retail channels leveraging ted tech for data-informed business decisions.
This role is challenging, target driven and is operationally complex.
Broad Objectives To ensure that campaign execution output of the agency [technology, reporting data compliance] is executed as planned and that client expectations are exceeded To ensure that ted tech is maintained for positive user experience and ensuring the technology is continuously tested and updated reducing any system issues or dissatisfaction from clients To refine and develop new processes or functionality to drive continuous improvement ongoing across our technology and operations Specific Responsibilities Technology Be the leading expert on ted tech, guiding how to leverage the technology and required inputs from field team Develop surveys for data capture, accurately capturing client reporting needs Ops and Logistics: Oversee and manage team to liaise with warehouse contact to action delivery needs / requests to field teams, monitor stock levels, and order new kit / stock from client or external suppliers as required Oversee and manage team to ensure accuracy of stock tracking asset system and related documents – investigate discrepancies and issue fines for missing items as necessary Staff Database Management & Finance Support Ensure staff booking portal is maintained and accurate to staff attendance and change of circumstance Monitor team notes and actions – ensure compliance and retrain as needed Manage any agreed fines / bonuses for field staff directed by Account Managers Reporting System Management and Development Be the master of our in-house ted technology system Be a primary administrator for teds in house reporting platform – manage team access, train internal team usage, escalate issues to platform developer contacts as needed Lead development of campaign reporting and processes in line with internal and client aims Lead relationship with platform developers: Ensure business priorities are briefed, scoped and delivered, managing internal and external client's expectations Ultimately work towards improving platform capability and automation of both campaign and agency needs / processes Inter-Departmental Support Provide support to colleagues – motivate and re-delegate duties as needed Assist in field team management – communicate by phone, email, or message to receive and resolve live issues Foster positive relations with field managers – managing any troubleshooting needs for technology or data capture Compliance Ensure full compliance of technology, overseeing completion of mandatory forms in field Liaising with field team for inputs and data capture Candidate Requirement & Skillsets You will have around 5 years minimum working within a brand experience, tech or staffing agency and/or field marketing agency in an operationally or tech-focused role.
A detailed understanding of the staffing, experiential and/or field marketing sector is key.
Preferable that you will be working now or will have held previous role(s) in a field marketing agency.
You will have a passion for the industry and be able to clearly demonstrate your ability to understand our technology to able to become a subject matter expert in ted tech.
You will be a 'people person' and a 'detail orientated' individual.
A brilliant and clear communicator, you'll thrive on naturally forging relationships with team members and clients and have a confident and energetic presence.
A love of technology and how to use the agency's own technology to drive efficiency and solve complex management issues is key.
Specific Experience Highly presentable and ability to personally convey our brand attributes – professional, knowledgeable, confident, honest, and trustworthy A decent level of social capabilities played out in client relationship building Aptitude for system processes, development, and compliance management for ted tech Intermediate to advanced use of Microsoft Excel, and strong initiative for self-learning as reporting requirements develop over time Fluency in Microsoft PowerPoint for building training materials for ted tech, for internal employees and wider external teams High level of written English and eye for detail in producing both internal and external copy Excellent attention to detail and meticulous personal admin Highly motivated and disciplined individual able to work on their own initiative and 'make things happen' through a determined resolute approach Ability to assist with, or take ownership of, technology updates and automations What We Offer You Defined KPIs and bonus structure Competitive basic salary Pension Gym Membership Broader benefits package 22 days holiday bank holidays A supportive senior leadership team A business environment focused on your growth vision to match your ambitions A great work and play culture Independently owned by and run by the senior team A familial vibe where you can truly be yourself with no politics & no bullshit