Account Manager

WHO WE AREWe are part of Interpublic Group (IPG), one of the 'big four' global communications holding companies.
McCann Health is world's most connected community of healthcare experts, part of McCann Worldgroup, united by one vision: to help our client's brands and businesses play a meaningful role in people's lives.McCann Health is one of the largest and most awarded health networks in Europe.
Through combining the power of Science, Creativity and Strategy together we strive to integrate advertising, design, relationship and digital marketing, shopper experience and production to deliver best-in-class strategic and creative services to some of the world's top as well as emerging health and wellness brands.
As McCann Health we are proud to be #1 awarded network for creative globally, including the prestigious Health Network of the Year at Cannes Lions for two years running.No matter the pursuit or practice, the continent or country, all of us are guided by McCann's founding philosophy, Truth Well Told.
It's a deep, century-long legacy that drives us in our relentless pursuit of strategic and creative excellence, and one that we are also continuously reinventing in order to master today's ever-evolving healthcare communications landscape.
We believe our mission truly matters and that Truth Well Told saves lives.
At McCann Health UK we are recognised for our idea-centricity: how every piece of work we produce is founded upon a creative idea first and foremost, before execution or tactical considerations.Department: Client ServicesYou will assisting in leading a provision of a superb, proactive service to our clients and deliver work of the highest quality.
Working closely with colleagues and other disciplines to deliver strategically sound projects on-time, on budget and in line with our standards and systems.
Working closely with Account Director, you will help in the running of the day-to-day activity across accounts and assisting with campaign delivery overall, and taking responsibility for certain, agreed projects.Client Management & Business Acumen•Build and maintain excellent relationships with clients: be a lead client point of contact on designated accounts, effectively managing requests through own workload as well as upwards.•Deal with all requests promptly and in a proactive manner, managing client and internal expectations in terms of speed, delivery and budgets.
Manage internal and external resources to ensure the success of your projects.
•Recognise and exploit new business opportunities within existing accounts and start taking a pro-active role in developing and presenting new business pitches and credentials.•Support and/or prepare written briefs to be shared for input from the Project Manager and Planner, and any other relevant stakeholders, before going out for client sign off.•Communicate detailed scopes, briefs and timelines to clients, obtaining sign off, ensuring client fully understands process and next steps.•Effectively manage timelines with client, ensuring any changes to previously agreed deliverables are discussed and agreed with the Project Manager first.•As necessary, assist Account Executives to schedule client meetings managing relevant diaries accordingly, ensuring relevant agendas and any other associated notes are included.•Oversee or track all actions in weekly client status meetings, including production of post-meetings contact or status reports, and circulation to the allocated project team.•Capitalise on your commercial awareness through building and maintaining a solid understanding of the needs, requirements and passions of clients' businesses and each project being undertaken on designated accounts.
•Strengthen your understanding of how day to day activities and all projects are part of the bigger brand strategy and internal agency strategy, regularly contribute with ideas to include any lessons learnt from researching industry trends.Financials•Working closely with account lead, support or draft budgets to be shared with the Project Manager for input and sign off.
Ensure or oversee that all relevant information is appropriately organised and recorded.•Work with the Project Manager to produce detailed scopes and accurate cost estimates, to control budgets efficiently and carefully.
Work with the Project Manager to ensure finances and budgets are managed in line with agency procedures and to make sure that expenditures are explained and justified before sign off is obtained.
•Working closely with the Project Manager and any other relevant stakeholders, input into budgets, forecasts, reconciliations, billing and financial planning.Project Management & Other Collaboration•Actively participate in the briefing of projects into the agency, including preparation of documentation and meeting rooms for any client meetings, overseeing or coordinating catering and reception and any equipment, taking notes where necessary and contributing to relevant discussions to feed into project plans and actions.•Attend and actively contribute to wash up sessions of allocated projects.•Lead project kick off meetings, working across discipline streams to review content of projects to ensure they meet the approved brief.•Proactively manage project delivery, ensuring all possible scenarios and eventualities are explored and addressed before raised by client.•Actively participate in creative briefings, presentations and wherever possible.•Support the Project Manager in the management of timelines of allocated projects, to ensure an efficient and on time delivery.•Support the Project Manager to ensure all project deliverables are on track, including Zinc process management, obtaining any necessary internal inputs, progression of mark-ups, maintaining projects lists.•Follow and champion MCH processes and best practice for designated projects including the preparation and circulation of; contact reports, status reports, schedules and invoices, and other documentation as and when necessary.
•Working closely with Project Management, support on:-opening and tracking of jobs using internal project management systems and tools;-developing and tracking schedules between all internal MCH departments to ensure that all client needs are meet in a timely and cost-effective manner.•Solidify enduring relationships with colleagues and other disciplines within the immediate agency and within the wider network, including liaising with procurement.•As necessary, support the Account Executive or directly assist your Business Unit with ad hoc organisational tasks such as desk research, telephone enquiries, proof-checking, printing, copying, filing, archiving, scheduling meetings, booking travel and associated logistics coordination.•Mentor Account Executive colleagues.•Demonstrate through attitude and every day actions a support for a culture of diversity and inclusion; respect for others, collaboration, responsibility and accountability.•Contribute to a culture of personal growth and high performance through strong collaboration, knowledge sharing and mentoring.Required •Bachelor's degree or equivalent in any discipline•3+ years experience or equivalent in healthcare advertising space•Track record of developing and maintaining excellent relationships with clients•Strong understanding of the industry and health sector and how this knowledge applies to the role•Cross medium creative awareness and understanding of new technologies•Excellent interpersonal skills, able to establish immediate rapport with the rest of the team and bring them on side•Excellent organisational skills and ability to communicate effectively orally and in writing•Demonstrated ability to self-manage and work on own initiative•Proficient in major Microsoft packages, including Word, Excel & PowerPointWhat we offer - A competitive salary and benefits.•Tremendous opportunities for personal growth and development.
•A vibrant, collaborative office environment.•Strong links with our McCann sister companies and the IPG network, and associated resources.