Account Handler

Account Handler - Telford - ARD1036829Job descriptionWe are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.Responsibilities include:Telephoning clients prior to their renewal and going through a pre-renewal fact find.Calculating and delivering renewal premiums.Negotiating and securing the business for a further 12 months.Agreeing payment methods and arranging finance of renewal premium, if required.Cross-selling policies the client does not currently have.Cross-selling risk management measures such as Driver Training and Driver CPC courses.Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration.Insurance knowledge is advantageous, but not essential, as full training will be given.Key skills / attributes:A confident telephone manner.Strong interpersonal skills with the ability to build relationships and trust.The ability to thrive in a fast-moving, target-driven environment.Good IT literacy.A strong team ethos.This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience.IT SkillsMS WordMS OutlookActuris System (Preferred)Excel (Preferred)