Account Handler - ARD1029100#AIBWe're on the hunt for a talented and engaging Insurance Advisor to come and join Footman James.
We're looking for enthusiastic, confident and well-spoken people to join our team of advisors promoting the high standards of service ensuring we are the experts within niche market.Responsibilities:Outbound / Inbound calling to promote the products and servicesPositively engage with all contact centre processes and policiesRepresent the Footman James brand to the highest possible standardImplement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areasUnderstanding of own metrics against current targets as well as positive attitude to improving deliveryUse available resources to improve product knowledge with the aim of becoming a product expertMaintain and develop a thorough and up-to-date working knowledge of our products, including procedures, guidance and legislation to deal with customer enquiriesIdentify, recommend and implement improvements.
Keep up to date with best practice to improve customer satisfactionBuddy' with team members to share best practice and provide guidanceRequirements:Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must.
Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:A professional, can-do attitudeA willingness to apply yourself during your training and into your future careerIn return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career.
Some of the other benefits are:Holiday entitlement of 26 days plus bank holidaysOpportunity to progress your career across the entire Ardonagh family.Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.Pension scheme24-hour support for you and your families physical and mental wellbeing1 days paid volunteering day to give back to our communities.Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community.The Spotlight Awards, where we shine a light on the brightest talent across our group.