Join One of the North's Fastest-Growing Tech Firms Force24 is now one of the fastest-growing marketing automation platforms in the UK.
In what is a really exciting time for our business, we have a new opportunity for an experienced Account Director to join our Customer Success team.
This is an integral role in the business, reporting to the Client Director.
As a growth-driven company, you'll collaborate with other departments You'll also have the chance to work from our Leeds-based office, immersing yourself in a collaborative and fast-paced environment.
What you'll do: · Manage an existing portfolio of strategic Key Accounts, continuously and proactively reviewing their engagement, success and value gained from our technology.
· Drive adoption of the platform to increase audience engagement, with the ultimate goal of increasing our clients' ROI.
· Act as the main point of contact for clients, assisting with their navigation of the platform and connecting them with internal experts where required.
· Hold regular strategy sessions with clients, identifying potential growth and success opportunities.
· Lead internal discussions, communicating the customers' objectives and deliver clear and concise briefs to our Project Management team.
· Relay process improvement and product development suggestions from customers, with the goal of increasing customer satisfaction.
· Gain a detailed understanding of the product portfolio to be able to assist clients with queries, suggesting appropriate solutions for their needs.
· Support the training, development, and coaching of the internal Account Managers and CSMs, creating a collaborative culture of growth.
What you'll bring: · 5+ years of experience in a Senior Customer Success, Senior Account Manager or similar role within the SaaS, Technology or Digital Marketing sectors, and/or experience working client or agency-side in a similar capacity.
· Experience in CRM, Marketing Automation, Data, Integration, Web-Tracking.
· Experience managing circa 30-40 BlueChip & Enterprise sized clients with varying communication and attention requirements.
· An authentic customer centric approach to account management (helping customers succeed) and with a commercial mindset is essential.
· Excellent communication with a consultative approach to customer engagements.
· UK resident with unrestricted rights to work in the UK.
This role will be based from our office in Leeds, with flexible working available.
The salary for this role is competitive and negotiable based on experience