Account Director (Building Servcies) Newly Awarded Contract - Westminster
Commercial Facilities Management
£Car Allowance
Annual Bonus
A well established FM and property/M&E services provider, operating in the UK and globally, seek an experienced and technically qualified Account Director to ensure the delivery of planned and reactive services across a newly-awarded and high profile campus in the Westminster area of London.
This is a mixed-use development, comprising commercial office space, events, retail and residential, and ideally will require someone with experience of running a mobilisation or handover from large-scale refurbishment.
Guideline salary for this position is circa £100-110,000 salary along with a competitive package which includes annual bonus, car allowance and healthcare as well as standard benefits.
This role offers a rare opportunity to take over an account from its inception, with the successful individual involved in the various mobilisation & recruitment stages and having full input of the engineering and management team appointments, shaping their team to deliver a 5* service for the customer who have ambitions of delivering a premier workplace and entertainment hub in the West London area.
As such they seek an articulate and personable operator who can win hearts & minds and drive a best in class FM & engineering delivery across the account.
This role will provide leadership, development and performance management across a high profile, multi-use destination campus in West London.
The individual will supply strategic, tactical and technical operational leadership and direction across multiple workstreams and complex stakeholder map and commercial model, and lead a multi-faceted team of Contract Managers, and a wider engineering to ensure exceptional service delivery at what will become a globally recognisable destination venue.
Candidates must be fully qualified in either electrical or mechanical engineering, with at least five years of demonstrable experience in an Account Manager / Director role within a commercial mixed-use environment.
Leads and develop dedicated account / contract teams.
· Manage the P&L of contracts including sales/growth/costs and WIP/Debt management including fee revenue targets and stretch objectives.
· To identify opportunities and work with wider stakeholders to develop associated operating models to add more value to providing additional/alternative services and methods of delivery to drive business development of the Contract.
· Ensure a professional image is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times.
· Adapt management style to meet changing needs of the business or operational circumstances.
· Inform the Divisional Director of all contract issues that are likely to impact internally or externally.
· Provide support and coaching for Direct reports.
· Ensure technical support and infrastructure is maintained at all times for the effective operation.
· Ensure an effective process is in place for change management and governance of the estate and contract.
· Prepare & conduct presentations/proposals when required that are suitable for executive level review.
· Ensure contract quality documentation & implementation programs are produced & delivered for the contract.
· Ensure contract renewals/variations are completed within change control procedures & operational performance & the account P&L is reviewed annually.
· Make decisions guided by policies, procedures and business plan.
· Provide informative and engaging communications to the contract team members to inform them of client and business priorities.
· Work with key support workstream leads and wider subject matter expertise to develop competitive service offering.
· Leverage benefits of our market leading technological platforms and tools to develop service offering and customer experience.
· Development of service offering, particularly project work to all business units within the group.
· Ensure quality assurance procedures are adhered to and any new policies,
· Ensure commercial agreements are in place and change control is up to date across all accounts, reviewed annually as a minimum
Managerial experience at Account Director above within technical and or hard services is essential.
· Previous experience working with major construction principal contractors and mobilising sites from CDM to occupation is desirable.
· Ability to work effectively within a matrix management structure
· New business hunter qualities as well as very strong account management skills
· Project a professional demeanour with colleagues, clients and their customers.
· Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
· Ability to understand the key financial, labour and material variables within budgets in order to achieve target return for the organisation.
· Strong technical knowledge and experience, coupled with in-depth knowledge of condition-based maintenance and exploitation of remote monitoring technology.
Technical Engineering Background - Mechanical / Electrical qualifications and demonstrable experience
· Account Leadership experience
· Computer literate Word, Excel, Outlook