At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and great coffee, putting our employees and customers at the heart of everything we do. We are currently recruiting for an Account Director to work with us at a high-end media site. We are looking for someone to oversee the overall responsibility for strategy and contract development, managing the Group Manager and four location managers, ensuring the service is managed in line with client requirements and the Gather & Gather brand. This position will provide the strategic link between all locations, the client, and CPU. Location: London Rate of pay: £60,000 per annum + amazing benefits Working pattern: 40 hours per week, Monday - Friday Key Responsibilities & AccountabilitiesFood and Service DevelopmentEnsure that client expectations of food and food service are consistently delivered and measured across all London locations.Support the Group Manager in setting clear expectations for all staff regarding food and service standards to ensure that all services provided are of the highest standards across all locations.Work with the Group Manager to continually review the service and food provided at all locations, providing feedback to the team and ensuring any necessary changes are incorporated into the service provision across all locations.Collaborate with the CPU in developing the approach to menus, marketing strategy, and communication of these elements.Relationship ManagementDevelop and sustain strong working relationships with clients.Conduct regular review meetings with the Group Manager to ensure targets are being met.Conduct appropriate business review meetings with relevant clients to ensure that all targets, objectives, and service level agreements are being met.FinanceEnsure all locations achieve the financial targets agreed with the client in line with the budget.If necessary, identify and implement a strategy to overcome shortfalls in budget in a timely manner.Work closely with the CPU and Operations Managers to develop best practices in monitoring costs.Understand and interpret the relevant financial control systems to measure performance and achieve all targets.Ensure all costs are controlled through effective purchasing, implementing safeguards to monitor and set clearly defined parameters for the location managers.Managing and Developing a TeamSupport the Group Manager and CPU in developing and sustaining a structured approach to daily and weekly communication.Ensure all team members carry out tasks in accordance with company health, hygiene, quality, and safety standards as set out in the appropriate CH&CO manual.Provide effective performance management and appraisal for the Group Manager and support the Group Manager in doing the same for location managers.Monitor and manage staff turnover and sickness, working with the Group Manager to understand trends and minimize issues.Identify training needs through performance management and appraisal processes and work with relevant parties in CH&CO to ensure these needs are met.SalesWork with the Operations Manager to deliver a business plan identifying opportunities for improvement within the business and outline recommendations.Collaborate with the sales team and Creative Director to maximize Gather & Gather's exposure on site.What's in it for you?Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content.
Personal Development and Training opportunitiesPrivate medical eligibilityEye careA great wellbeing strategy – including access to our Employee Assistance Programme, salary financeFamily friendly supportRegular social events and communication with our leadersProfessional subscriptionsRecognition schemes and people awardsLong service awardsAccess to some great high street discount vouchers
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