Job Title : 3rd Line Support Engineer – Microsoft, VMware, IIS
Location : Hybrid, Oxford, UK
Salary : £45,000 - £55,000 + Benefits
Are you a skilled 3rd Line Support Engineer with a knack for tackling complex technical challenges?
Join a dynamic, fast-paced company dedicated to providing high-availability infrastructure and e-commerce solutions for thousands of daily users.
This role is perfect for an engineer experienced in Microsoft-based systems , with expertise in Windows Server, IIS, and virtualisation through VMware.
The Role As a 3rd Line Support Engineer, you'll play a critical role in supporting and maintaining a robust infrastructure environment, focusing on Microsoft technologies and high-traffic systems.
Working in a 24/7/365 operation, you'll also participate in a rotating on-call schedule (approximately 25% of the time) to handle production emergencies as the primary contact.
Responsibilities include:
Infrastructure Management : Oversee and optimise Windows Server environments, manage IIS and NLB configurations, and support Active Directory and DNS services.
E-commerce Platform Support : Support high-traffic systems, ensuring consistent performance and reliability for thousands of daily users.
Incident Management : Respond to on-call production issues, resolve complex infrastructure challenges, and maintain detailed records for continuous improvement.
What We're Looking For The ideal 3rd Line Support Engineer will have:
Experience with Microsoft systems such as Windows Server, IIS, Active Directory, and DNS.
Knowledge of VMware virtualisation .
Proven experience supporting high-traffic environments like e-commerce platforms .
Strong problem-solving skills, with a background in complex infrastructure issue resolution.
Comfort with 24/7 environments and willingness to participate in on-call shifts.
What's In It for You?
Competitive salary with an on-call allowance Hybrid working model Opportunity to work in a challenging, high-availability environment A supportive team culture with a focus on continuous learning If this sounds like the right opportunity for you, click apply now to join a team dedicated to excellence in server support and infrastructure management!
3rd Line Support Engineer – Microsoft, VMware, IIS - Hybrid, Oxford, UK - £45,000 - £55,000 + Benefits