3rd Line Shared Service Support Engineer (SD-WAN) Based onsite in Bracknell We are looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service.
Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service.
The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop and enhance their diagnostic skills / capability.
• Your role will involve Network Monitoring & Event management via Orchestrator tools • Detailed investigation and Diagnostics • Create workarounds, solutions, and mitigations for identified issues.
• identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
• The reception of escalated customer fault reports and technical enquiries.
Analysis, investigation, and production of support solutions relating to the deployed equipment or service.
• To perform remote diagnostic tests where applicable to aid primary fault rectification • To ensure all work performed complies with the Company's quality requirements and ISO9000.
• Pre 'configured' equipment for customer installation.
• Implement Approved Configuration Changes • Assist in Collation of Performance & Availability Data • Test and development within the Pre-Production environment and rollout to the Production environment Your experience • Experience working in a 3rd NOC support group.
• Networking SME • Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers • Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable.
• Ideally have been in a support role in a WAN environment, i.e.
has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva) Please note: It's still worth applying even if you do not meet all the requirements above.
We are passionate about investing in you and your career and if you have the transferable skills this could be the next opportunity for you.
Your benefits: 25 Days annual leave plus public holidays (3 flexible) Pension – Double matching contributions of up to 10% Life assurance Companywide incentive plans Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more) Perks at work – employee discounts Employee assistance programme/ virtual GP Recruitment process The recruitment process consists of two stages of interview We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
Email ****** if you would like to apply through the Disability Confident Interview Scheme.
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