2Nd Line Support

Job Description2nd line support technician required.
Our client is an outsourced IT management company based in Fleet with clients across the UK.
They supply all aspects of IT services from VOIP, Internet and severs.
These services span across on premise servers too public and private cloud.The successful candidate will be dealing with tickets form our service desk, as well as attending site for projects, adhoc work & training.
Client facing skills are essential as well as an outstanding knowledge of systems, both hardware, server and workstation OS.
Position Overview Responding to new and existing support calls with SLA, providing an efficient & friendly support function across an array of different systems for clientsRemotely diagnose and resolve technical problemsVisit clients on site to install new equipment and support existing equipment & systems while ensuring excellent customer serviceManaging client expectations through communication from start to finishDocument technical issues with detailed resolution information and infrastructure information in the company knowledge base.
Position Requirements Over 2 years experience in supporting technical systemsAble to lead & team problem solverKnowledge of Windows server operating systems 2008-2019Knowledge of Active directory, group policy, persimmon structures, DHCP, DNS and server rolesNetwork configuration experience of Routers, Firewalls, Switching, Proxy, VPN, VLAN, Routing & NAT rulesOffice 365Virtualisation environment in hyper-vHosted telephony management, ideally 3CX Position Remuneration Salary £26,000 – £31,000 (doe)25 days holiday + bank holidaysHealthcarePension SchemeAssistance with professional certificationsPaid overtime