2Nd Line Support Engineer

2nd Line Support Engineer Salary – Up to £35,000 Location – Brixworth - Onsite An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team.
This is a role that involves providing high-quality network support with a strong customer service focus.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service.
The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities: IT Operational Support: Provide exceptional operational support across the business for all IT services.
Customer Service: Must display strong customer service skills with a positive and supportive attitude.
Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
Relationship Building: Cultivate successful relationships within the team and with third parties.
Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements: Experience : Previous experience in IT support or service desk roles.
Certifications : Foundation certificate in ITIL is preferred.
Communication : Excellent spoken and written English is essential.
Technical Knowledge : Broad technical expertise and familiarity with ITIL best practices.
Flexibility : Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits: Life assurance Health Insurance Career growth Development opportunities