Job Title: 2nd Line IT Support Location: North Derby Salary: £28,000 - £35,000 per annum DOE About Us: Our client lives and breathes technology!
Their mission?
To solve tech issues before our clients even know they have them.
They're looking for a skilled 2nd Line IT Support to join them and bring that hands-on expertise to their team.
If you love problem-solving and turning frustrated clients into happy ones, you're in the right place!
What You'll Be Doing: You'll handle the trickier support issues, helping the 1st Line team with escalated cases and diving into the nitty-gritty when things get complex.
Your day will involve a mix of troubleshooting, client support, and making sure our IT systems are running like a dream.
Here's what you'll get up to:Tackling advanced support requests, sorting out issues with hardware, software, networks, and servers.Teaming up with 1st Line Support to handle escalated cases quickly and smoothly.Diagnosing problems with a can-do attitude and finding efficient fixes.Collaborating with the tech pros to handle the tough stuff, always keeping clients in the loop.Helping with IT maintenance-think upgrades, patches, and backups.Documenting the fixes and steps you take so the team has a solid knowledge base.Sharing tips and tricks with the 1st Line team to help them level up.Keeping clients happy with friendly, effective support.What We're Looking For:Experience in a 2nd Line IT Support role (or similar).A solid handle on Windows OS, Microsoft Office 365, and Active Directory.Good with network troubleshooting-DNS, DHCP, TCP, IP, VPNs, you name it.Experience with Cloud Technologies like Azure or AWS/GCP.Comfortable with remote support tools and ticketing systems.A problem-solver who doesn't miss the details.Clear communicator who's all about delivering great customer service.A self-starter but also a team player.Bonus Points If You Have:Certifications like CompTIA A+, Network+, Microsoft (MCP, MCSA), or ITIL.Experience with cloud platforms (Microsoft Azure, AWS) and virtualization (VMware, Hyper-V).Why Join Us?Health coverage, flexible hours/start times, professional development and paid certification.You'll be part of a forward-thinking, supportive team that has fun while getting things done.The chance to work on projects for Defence Industry clients.If you're excited about solving IT problems and making a real difference, we'd love to hear from you!
Send us your CV and a quick note about why you'd be suitable for this role.
Ready to join the team?
Apply now!