2Nd Line It Service Desk Analyst

My client has been a leader in the Managed Service Provider industry since 2015.
The team prioritises their cloud platform, ensuring their business offers the best of both worlds.
Working in this MSP means you'll face something different every day, always learning and always progressing.
The team is looking for an energetic 2nd Line IT Engineer to join their Service Desk.2nd Line IT Service Desk AnalystNewcastle City Centre/Onsite£24,000 - £30,000Read below to find out more:Daily Duties:Supporting the Service Desk in a 1st/2nd Line capacitySupporting the large client base through ticket requests, and occasionally onsite visits to troubleshoot issues and support ongoing projects.Collaborating with your colleagues to find a resolution for your clients.Maintaining and supporting your client's infrastructure.Tech Stack:Active DirectoryOffice 365VMWareNetworks: Maintenance, configuration, administrationDisaster RecoveryServer SupportHardware troubleshootingCompany Benefits:Company pensionFree on-site parkingDiscounted or free food provided.Cycle-to-work schemeSick payLife insuranceCasual dress