2Nd Line It Engineer

Are you a skilled 2nd Line IT Support Engineer looking for a new challenge?
My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK.
They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor.
Due to continued growth, they're looking to welcome another talented engineer into their technical team.2nd Line IT Support Engineer Gateshead £27,000 - £32,000Day-to-Day Responsibilities:Providing 2nd line technical support to a diverse client base.Supporting onsite client operations alongside remote troubleshooting.Assisting with escalations from 1st line support to ensure swift resolutions.Offering clear, communicative technical support to clients via email, phone, and in person.Collaborating with internal teams to enhance IT systems and resolve technical issues.Tech Requirements:Active DirectoryOffice 365Windows Server and/or Apple OSNetworking and VOIPHardware setups and troubleshootingBenefits:30 days paid annual leaveCompany pension schemeAccess to a discount hub and cycle-to-work schemeHealthcare CrashPlanFree onsite parkingAdditional Requirements:A full UK driving license is essential for onsite client support.