2Nd Line Information Technology Technician

Company Description Labyrinth IT Solutions is a client-focused IT support provider with over 20 years of experience.
We specialize in creating secure and customized computer systems for businesses, homes, schools, and nonprofit organizations in Somerset and the South West.
Our Yeovil-based Head Office ensures high-performance systems with swift response times, delivering friendly and expert technical services.
With a client retention rate of over 95%, we prioritize understanding and meeting our clients' needs for stress-free and responsive IT support.

Role Description This is a full-time on-site role as a 2nd Line Information Technology Technician at Labyrinth IT Solutions in Yeovil.
The role involves troubleshooting and providing technical support for computer systems, ensuring customer satisfaction through excellent customer service, and conducting training sessions to enhance user skills and knowledge.
We would also welcome applications from applicants considering a Level 4 Network Engineer Apprenticeship.
Please note this is an onsite position which requires full office attendance.

Qualifications Troubleshooting and Technical Support skills Experience in Information Technology Strong customer service skills Training experience in IT Ability to work well under pressure and prioritize tasks Excellent problem-solving and communication skills Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP)