Description Job Title: 2nd Line EngineerJob Type: Permanent Salary: £23k-£28kLocation: Chorley Are you a 2nd Line Engineer looking for a new challenge role?
This fast growing IT Support and Managed Services Provider, based in outside of Chorley we are looking for strong 2nd line engineers to join the team.
Great opportunities for growth, and an excellent career path through the company.As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology.Our client has a diverse and loyal client-base spanning many sectors, and are looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.Experience, Knowledge & Skills required: Min.
2-3 Years' experience as an 2nd Line Engineer with a Managed Service ProviderSound knowledge of:Windows Server 2012/16/19Microsoft Exchange/O365Active Directory AdministrationVMware or Hyper-VWorking knowledge of DNS/DHCP/Group Policy etc.FirewallsNetworkingBack-up and restore proceduresFull UK Driving LicenseAbility to communicate both verbally and in writing, usually over the phone and by email.Ability to organise your time and ask for assistance when lack of time is an issue.Ability to follow a logical problem solving process.Ability to follow the Helpdesk procedures and seek advice when unsure.
Main Duties of the role: As a competent 2nd Line Engineer you will be able to provide IT consultancy services to the full range of clients.You will effectively support clients as requested in a timely manner in line with the client's support contracts.You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networksInstallation and configuration of systemsDiagnosing faults on both hardware and softwareSolving technical and application issues by phone, email or in personWalking clients through troubleshooting stepsRe-fitting and/or replacing of client hardwareSupporting updates and/or roll-outs for client applications (training of users as needed)Working to SLA'sPrioritising and managing multiple open ticketsEstablishing good working relationships with clients In return we can offer you an exciting career in a growing company with excellent salary upto £28k base and benefits which includes: Pension, Parking and On Going Training.