Company Description Atlas Support provides tailored IT solutions for the educational sector, specialising in managed services, IT support, cloud solutions, cyber security, and hardware procurement.
The company provides support in Kent and Greater London, offering comprehensive IT services designed to meet the unique needs of schools and other educational institutions.
We are looking for an experienced IT support technician who can provide expert support and lead a team of onsite technicians Role Description This is a full-time role based in our office in Chatham, Kent.
This senior technician will be responsible for overseeing technical support operations, managing IT resources, troubleshooting issues, and optimising IT operations to support a number of education establishments.
This role is a fantastic opportunity for a motivated IT professional based in Kent to join a rapidly growing MSP that provides full service IT support to schools in and around London.
You will be responsible for the operational delivery of IT services, and manage a team of IT professionals.
Your duties will mainly be carried out from our offices in Medway but there will be occasions when you will need to work from our client sites in London or Kent.
Please note the successful candidate will need to have the right to work in the UK, and will be subject to an enhanced DBS check.
Responsibilities: ? Manage a team of senior, onsite and offsite school technicians.
? Manage all IT related service requests as detailed in our client's SLAs.
? Ensure an excellent customer experience and drive change if needed.
? Delegate duties within your team.
? Ensure tasks meet our client's compliance standards.
? Arrange one to one meetings with your team to monitor progress and encourage development through individual progress plans.
? Maintain all documentation and licences necessary for IT equipment, and undertake regular checks of equipment and paperwork.
? Make sure any third party software is compliant with our client's policies.
? Support your team to ensure they have the tools and training needed to undertake their roles.
? Provide IT training and guidance as and when required.
? Create monthly performance reports.
? Arrange regular operations meetings to monitor IT performance.
? Maintain high standards across all IT operations.
Essential Qualifications and Experience: ? Previous successful experience of delivering an IT operational service model within the Education sector.
? Knowledge of providing a range of IT services and solutions for the Education sector.
? Experience of managing an IT team within a school environment including resolving any issues that may arise.
Specifically issues with: printers, internet connectivity, wireless and local area networks.
? Experience using an ITIL service desk tool.
? Exceptional IT skills spanning a wide variety of areas including: Windows Server Administrator with a focus on Windows Server 2012/2016/2019 Extensive knowledge of Virtualization technologies, including VMware ESXi and Hyper-V Strong expertise in Microsoft 365 and Google Workspace administration Proficiency in Group Policies, PowerShell scripting, DNS, DHCP, and WDS.
Google Workspace, iOS, Mobile Device Management Web based backup and RMM solutions Person Specification: ? Excellent written and verbal communication to both technical and non-technical colleagues.
? The ability to form excellent working relationships with colleagues.
? Good customer services skills.
? Comfortable managing a team, and helping to develop the people within your team.
? Works well under pressure and comfortable making decisions.
? Results driven.
? Interest in own CPD and willing to work towards an ITIL4 qualification.
Job Type: Part-time Pay: £30.00 per hour.
Expected hours: 30 per week Free on-site parking