Job AdvertAre you ready to take on a pivotal role in a fast-paced, high-pressure environment?
We're looking for a 24/7 Digital Alarms Hub Controller to join our team on a part-time, temporary basis for 6 months.
Based in our cutting-edge offices in Larbert, this role offers flexibility and a dynamic work setting.What We Offer: Hours: 17.5 hours per week, working 2 days on, 4 days offCompensation: £27, to £29, (pro rata), plus night shift and out-of-hours allowancesShifts: A mix of day, evening, and night shifts, including weekends and public holidaysOpportunities: Potential for overtime Your Role:As a 24/7 Digital Alarms Hub Controller, you'll be an emergency call handler, managing critical, life-saving calls for the Mobile Emergency Care Service and coordinating out-of-hours operations.
You'll handle emergency and routine enquiries with professionalism, ensuring swift and effective resolutions that support the Council and its partner organisations.About You:We're looking for someone who thrives in a team environment and is committed to delivering exceptional service.
You'll be the first point of contact for the public and internal stakeholders, managing a wide range of queries and emergencies.Essential Qualifications & Skills: Education: SVQ Level 3 or equivalent experience in a similar frontline roleSkills: Strong communication, customer care, numeracy, and computer literacyExperience: Proficient in handling diverse enquiries with accuracy and confidentiality Desirable Skills: Knowledge of Council statutory functions and proceduresFamiliarity with ICT databases and service-specific software Why Join Us?Be part of a team that values excellence and adaptability in providing critical services.
You'll work in a supportive environment where your contributions make a real impact on the community.Ready to take the next step?
Apply now and be at the heart of our 24/7 digital operations!You will work 17.5 hours per week.This post is temporary until May to cover a period of sickness.