1St Line It Support Technician

Job DescriptionRole: 1st Line IT Support Technician – Remote WorkingSector: MSP IT Support CompanyLocation: Bristol (ideally to live within 30 miles) so Cardiff, Gloucester, Weston, Bath, Chippenham etc will be fine.This is an opportunity to join a well-established IT Support Company, based in Bristol, providing support to a variety of customers across the area.
They are looking for an enthusiastic person to join the busy IT team.Working from home you will be supporting their customers via telephone, email and remote support tools.
As part of the desktop support role you will get the chance to be hands-on with all server and desktop products, as well as a variety of networking and other components such as routers, printers and bespoke applications.Full training will be provided and you will be joining an experienced team.
For the right candidate there are progression opportunities within the company.1st Line IT Support – Essential skills: Ideally, a minimum of 12-months experience working in a similar IT Support role Knowledge of Microsoft Office 2010 / 2013 / 2016 / Office365 would be an advantage Maintenance and troubleshooting of printersGood communication skills – written and verbalAbility to work as part of a teamAbility to diagnose faults and find solutions.Ability to maintain strong relationship with customersAble to follow agreed procedures and documentationA base understanding of networking protocols and devices A minimum of 12 months experience in a similar environment is required, either with an IT Support company or within an in-house support department.Package:A basic salary range of upto £25,000 (depending on experience)Progression opportunities within the company